CD-ROM Contents.

Acknowledgments.

Introduction.

PART ONE: FOUNDATIONS OF GLOBAL DIVERSITY.

1. Beyond Diversity: What Is Culture?

Diversity: An Evolving Concept.

What Is Diversity?

Global Diversity as the Next Step.

Globalization and Diversity.

Definitions of Culture.

Answering Universal Problems—Differently.

Dimensions of Culture.

Values.

Three Cultures Model.

Developing Intercultural Sensitivity.

Cultural Costs.

Building a Business Case for Global Diversity.

Glossary of Terms.

2. What Is Global Diversity?

Evolving Domestic Diversity Models.

Six Spheres of Inclusion Model.

The Stages of Globalization: Applying a Diversity Model.

Conclusion.

PART TWO: MANAGING A GLOBAL WORKFORCE.

3. Communicating Effectively Across Cultures.

Understanding the Cultural Underpinnings of Global Communication.

Dealing with Cultural Influences on Communication.

Dealing with Verbal and Nonverbal Aspects of Cross-Cultural Communication.

Judging the Effectiveness of Global Communication.

Using Interpreters in a Global Organization.

Using Translators Effectively.

Selecting Appropriate Communication Vehicles.

Communicating in Writing.

Planning and Leading Meetings.

Making Presentations.

4. Maximizing Global Teams and Work Groups for Higher Performance.

Awareness: Understanding the Nature and Impact of National Culture on the Team.

The Impact of Culture on Team Performance.

Challenges Surrounding National Culture.

Benefits of Managing Cross-Cultural Differences.

Creating a Framework for Developing High-Performance Teams.

Enhancing Task and Relationship Functions Through Technology.

Defining Team Leadership at All Levels of an Organization.

5. Managing Conflict in an International Environment.

What Is Conflict?

The Impact of Culture on Conflict.

I or Thou?

The Concept of Face.

Culturally Appropriate Strategies for Resolving Conflict.

Conflict as a Source of Innovation.

6. Problem Solving in Global Organizations.

The Impact of Culture: Defining What a Problem Is.

Acknowledging Myths and Realities of Problem Solving.

Identifying Influences on Problem Solving Across Borders.

The Importance of Organizational Culture in the Problem-Solving Process.

The Three-Step Problem-Solving Process.

PART THREE: DEVELOPING YOUR ORGANIZATION’S GLOBAL COMPETENCE.

7. Systems for Using People Effectively in Global Organizations.

Political, Social, and Economic Variables.

The Global Diversity Capability Cycle.

Global Diversity Interviewing Guidelines.

Diversity and International Assignments.

Training and Development.

Compensation and Rewards.

Summary.

8. Managing Performance in an International Workforce.

Corporate Culture Bias.

A Word of Caution.

Themes for Resolving Culture and Diversity.

The Five-Focus Performance Dialogue Model.

Applying Global Diversity in a Performance Management System.

Guidelines for a Global Performance Management System (GPMS).

Performance Management as a Metaphor for Global Diversity.

9. You as a Tool: Leader as a Change Agent.

Change and How Different Cultures React to It.

Corporate Culture Styles and Change.

Essential Change Agent Behaviors.

Steps to Help Global Employees Deal with Change.

PART FOUR: RESOURCES AND APPENDIX.

Resources for Managing Global Diversity.

Appendix.

Guide to Tools and Activities for Use in Global Organizations.

Sample Agendas for Training and Development Sessions.

Index.

About the Authors.

How to Use the CD-ROM.