Retreats That Work: Designing and Conducting Effective Offsites for Groups and Organizations
February 2003, Pfeiffer
SECTION ONE: The Convenor?s Guide to Ensuring a Successful Retreat.
Chapter 1. So You?re Thinking of Holding a Retreat.
Nine Reasons to Hold a Retreat.
Guiding Principles for Retreat Design.
Ten Reasons Not to Hold a Retreat.
Kinds of Retreats.
Who?s Who in Planning a Retreat.
Chapter 2. Setting the Goals, Deciding the Format, and Inviting the Participants.
Last Things First?What Do You Want to Be Different?
Who Should Facilitate?
Whom Should You Invite?
Using a Specialized Retreat Format.
Involving Participants in Retreat Planning.
Chapter 3. Planning Retreat Logistics.
How Long Should a Retreat Last?
When Should You Schedule Your Retreat?
Where Should You Hold Your Retreat?
Sleeping Rooms and Meals.
Sports and Recreation.
Chapter 4. The Role of Leaders at the Retreat.
Reaching an Understanding About Participants? Authority.
Leadership Behavior During the Retreat.
A Common Post-Retreat Concern.
SECTION TWO: The Facilitator?s Guide to Designing and Planning the Retreat.
Chapter 5. Retreat Design Issues.
Aligning Yourself with the Convenor.
Pre-Retreat Interviews with Participants.
Identifying the Scope of Issues and Creating the Retreat Plan.
Capturing the Work Product.
Using Behavioral Assessments.
Pre-Work for Retreat Participants.
Using ?White Space?.
Thinking About Logistics.
Sins of Omission: The Top Ten Retreat Design Mistakes.
Special Design Considerations for Board Retreats.
Design Issues for a Series of Retreats.
Chapter 6. Retreat Design Components.
Giving Feedback to the Group.
SECTION THREE: The Facilitator?s Guide to Leading the Retreat.
Chapter 7. Leading the Retreat.
Process or Content Facilitator?
When Should the Facilitator Intervene?
Giving Feedback to Retreat Participants.
Working with Co-Facilitators.
For Internal Facilitators: Partnering with Another Facilitator.
Diversity Issues at the Retreat.
Changing the Plan.
Chapter 8. Helping Participants Make Decisions and Plan for Action.
Methods of Decision Making.
Types of Retreat Decisions.
The Nub: Action Planning.
Chapter 9. How to Recover When Things Go Awry.
A Few Participants Dominate the Discussions.
The Group Keeps Wandering Off Task.
The Group?s Energy Is Flagging.
A Participant Keeps Plowing the Same Ground.
A Participant Repeatedly Disrupts the Conversations.
A Senior Manager Violates the Ground Rules.
People Are Misusing Humor.
A Participant Is Overtly Hostile or Refuses to Participate.
?I?m Outta Here?: A Participant Walks Out.
The Boss Gets Furious or Bursts into Tears.
Participants Are Resisting New Ideas.
An Intense Conflict Breaks Out.
A Participant Breaches Another?s Confidence.
SECTION FOUR: The Facilitator?s Activity Manual.
Chapter 10. Leading a Strategic Planning Retreat.
Elements of Organization Strategy.
Mission, Vision, or Purpose?
Activity: Exploring Strategic Purpose.
Discerning the Organization?s Values.
Activity: Looking at Our Values.
Understanding the Environment.
Activity: Glimpses into the Future.
Activity: Rating Resources.
Activity: Our Stable of Clients or Resources.
Activity: Prioritizing Constituencies.
Activity: Distinctive Competencies.
Evaluating Work Processes.
Planning for Action.
Prioritizing Among Goals.
Activity: Targeting Core Priorities.
Checking Against Resources.
Activity: Resource/Impact Matrix.
Chapter 11. Leading a Culture Change Retreat.
Great Expectations: What Can Realistically Be Accomplished at a Retreat.
Activity: Visit Our Village.
Activity: Timeline of Our History.
Activity: Significant Stories.
Working with Sensitive or Controversial Issues.
Activity: Silent Dialogue.
Reward Structures Help Shape Culture.
Activity: What Gets Rewarded Here?
How Individuals Foster Cultural Change.
Recognizing and Removing Obstacles to Change.
Activity: Obstacle Busters.
Feedback for Senior Executives (and Others).
Activity: Metaphorical Management.
Chapter 12. Leading a Relationship-Building and Teamwork Retreat.
If You?re Asked to Lead a ?Teamwork? Retreat.
Exploring How Things Are and How Participants Would Like Them to Be.
Activity: Vehicle for Change.
Clarifying Individuals? Roles and Responsibilities.
Improving Work Processes.
Activity: Decorations Factory.
Activity: How We Communicate.
Exploring the Importance of Feedback.
Probing for Sources of Conflict.
Activity: How Conflict Affects Us.
Activity: Taking Responsibility.
Exploring How Individuals Can Change Their Own Behaviors.
Activity: Star Performers.
A Special Case: A Peers-Only Retreat to Call a Cease Fire in Interdepartmental Turf Battles.
Chapter 13. Leading a Creativity and Innovation Retreat.
Activity: Wide Open Thinking.
Activity: Really Bad Ideas.
Cultivating the Creativity Habit.
Activity: Isolated Words.
Activity: Multiple Perspectives.
Activity: Expert Opinion.
Letting Go of Judgment.
Activity: Considering Risk.
Chapter 14 Closing the Retreat.
Activity: The Messy Room.
Activity: Top Priorities.
Activity: Closing Thoughts.
Activity: Letter to Myself.
Activity: Expectations and Outcomes.
Activity: The Road We?ve Traveled.
Writing the Follow-Up Report.
EPILOGUE: The Convenor?s Guide to Keeping the Work of the Retreat Alive.
Chapter 15. Assuring That the Action Plan Is Implemented.
Announcing Retreat Outcomes.
Translating Decisions into Action.
Avoiding Post-Retreat Letdown.
The Role of Senior Management.
Changing Cynicism to Support.
Making the Plan Stick.
Look Ahead, Plan Ahead.
About the Authors.
"Get ready to dog-ear." (Successful Meetings, March 2003)"Campbell and Liteman have served up a delightful, wonderfully written, accessible, and invaluable resource book for retreat planners. It is jam-packed with ideas, tools, pitfalls to be avoided, and everything one needs to create Retreats That Work."
Barry Oshry, creator of Power Lab retreat and author, Seeing Systems and Leading Systems
"This is one of those rare books that will make you wonder what
you did before you had it. It's certain to become the primary
resource for anyone interested in the why's and how's of organizing
Rayna Aylward, executive director, Mitsubishi Electric American Foundation
"For companies organizing a retreat, this book should be your
bible. It delivers exactly what it says it will: practical
approaches that assure effective retreats. Would that other
business books were so impressive."
Jeffrey LaRiche, chairman and CEO, CASTLE Worldwide, Inc.
"Well conducted retreats can truly propel an organization and
its team forward. This practical and knowing handbook is a valuable
step-by-step guide to achieve a successful retreat. Its do's and
don'ts cover all the bases."
Samuel C. Hoi, president, Otis College of Art and Design
"Finally, a pragmatic book that outlines how to transform an
offsite retreat into a bottom-line business investment. Very
persuasive and full of practical ideas coming out of the author's
extensive experience with retreats."
Tojo Thatchenkery, program chair, research methods division, Academy of Management and associate professor of Organizational Learning, George Mason University