Building Donor Loyalty: The Fundraiser's Guide to Increasing Lifetime ValueISBN: 978-0-7879-6834-2
Hardcover
224 pages
September 2004, Jossey-Bass
  This title is out-of-print and not currently available for purchase from this site.
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Adrian Sargeant is professor of nonprofit marketing at Bristol Business School, University of the West of England, and an adjunct professor of philanthropy at the Indiana University Center on Philanthropy.
Elaine Jay is director of the consultancy firm Sargeant Associates Ltd. She has over fourteen years of experience as a fundraiser working with a number of charities, including the Royal Society for the Prevention of Crulety to Animals, where she was head of individual fundraising for six years.
