The Quality Handbook for Health Care Organizations: A Manager's Guide to Tools and Programs
April 2004, Jossey-Bass
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Alan M. Leiken, chair, Department of Health Care Policy and Management, School of Health Care Policy and Management, School of Health Technology and Management, Health Sciences Center, State University of New York at Stony Brook
“This outstanding book combines both the quantitative aspects of data collection and analysis with the critical human behaviors that make up a health care institution’s culture. Only when these two factors combine do true ‘quality’ decisions and patient care result.”
Stuart R. Levine, author, The Six Fundamentals of Success
“The Quality Handbook reflects the authors’ combination of technical know-how, years of experience, and the enthusiasm for the complex challenge of their work.”
Margaret E. O’Kane, president, National Committee of Quality Assurance