 The Quality Handbook for Health Care Organizations: A Manager's Guide to Tools and Programs
ISBN: 978-0-7879-6921-9
Paperback
288 pages
April 2004, Jossey-Bass
US $65.00
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Figures and Tables.
Foreword.
Author’s Note.
Preface.
The Authors.
1. The Role of the Manager.
2. Managing Quality.
3. Information and Prioritization.
4. Managing Quality Data.
5. Using Quality Tools and Statistical Methods for Data Analysis.
6. Translating Information into Action.
7. Working with Guidelines.
8. Communication and Accountability.
9. To Err Is Indeed Human.
10. Working Together.
Conclusion.
Bibliography.
Name Index.
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