The Quality Handbook for Health Care Organizations: A Manager's Guide to Tools and Programs
April 2004, Jossey-Bass
1. The Role of the Manager.
2. Managing Quality.
3. Information and Prioritization.
4. Managing Quality Data.
5. Using Quality Tools and Statistical Methods for Data Analysis.
6. Translating Information into Action.
7. Working with Guidelines.
8. Communication and Accountability.
9. To Err Is Indeed Human.
10. Working Together.
Andrea Restifo, R.N., M.P.A., is vice president Quality Management for the North ShoreLong Island Jewish Health System.
Alice Greenwood, Ph.D., is information and research specialist Quality Management for the North ShoreLong Island Jewish Health System.
—Alan M. Leiken, chair, Department of Health Care Policy and Management, School of Health Care Policy and Management, School of Health Technology and Management, Health Sciences Center, State University of New York at Stony Brook
“This outstanding book combines both the quantitative
aspects of data collection and analysis with the critical human
behaviors that make up a health care institution’s culture.
Only when these two factors combine do true ‘quality’
decisions and patient care result.”
—Stuart R. Levine, author, The Six Fundamentals of Success
“The Quality Handbook reflects the authors’
combination of technical know-how, years of experience, and the
enthusiasm for the complex challenge of their work.”
—Margaret E. O’Kane, president, National Committee of Quality Assurance