The Difference Between Training and Consulting: Which Annual to Use?

Introduction to The 2004 Pfeiffer Annual: Training.

Experiential Learning Activities.

Introduction to the Experiential Learning Activities Section.

Experiential Learning Activities Categories.

Highly Leveraged Moments: Enhancing the Quality of Internal Life in the Workplace (Terri-E Belf).

Quotations: Reflecting on Others’ Experiences (Mohandas K. Nair).

Generational Bingo: Identifying Generational Differences (Susan El-Shamy).

12 Angry Men: Learning About Leadership and Conflict Management Style (Saundra Stroope).

He Who Holds the Pen: Practicing Active Listening (Kristin J. Arnold).

The Chrysalis Flower: Practicing Conflict Resolution (Sharon Wagner, Nichelle Goodin, and Chris Hammond).

Spotlight Dance: Building a Base of Common Knowledge (M.K. Key).

Paper Chain Company: Experiencing the Transition from Dysfunction to Collaboration (Cathy Alper).

Negotiation Tactics: Developing Alternatives to Resolve Impasses (Michael Patrick).

Get Smart: A Co-Opetition Activity (Lorraine L. Ukens).

Zen with a Sense of Humor: Working Together in Groups (Robert Alan Black).

Training Trainers: Feeding Forward Through Electronic Appreciative Learning (Robert C. Preziosi).

My Worst Nightmare: Dealing with Employee Performance Issues (Donna L. Goldstein).

Editor’s Choice.

Introduction to the Editor’s Choice Section.

Measuring a Child’s Empowerment (Instrument) (K.S. Gupta).

Value Enhancement: Adding Value to Your Work (Activity) (W. Norman Gustafson).

Inventories, Questionnaires, and Surveys.

Introduction to the Inventories, Questionnaires, and Surveys Section.

Online Social Presence Self-Assessment (OSPSA) (Chih-Hsiung Tu).

Leading Workplace Collaboration: A Literature-Based Model and Self-Assessment Inventory (Doug Leigh).

What Is Your Positioning Quotient? Organizational Assessment (Stephen G. Haines).

Articles and Discussion Resources.

Introduction to the Articles and Discussion Resources Section.

20 Essential Tips for e-Learners (Ryan Watkins).

A Consensus Building Model: REACH C (Deborah Spring Laurel).

Team Intelligence: Getting the Most from Teams in Your Organization (Peter R. Garber and Don Mock).

Learning vs. Performance: Implications for Human Resource Development (John Sample).

Managing Training Throughout the Training Exchange (Mary Lise Caron and Steve Fanjoy).

Training the Nintendo Generations: What’s a Boomer to Do? (Susan El-Shamy).

Z-Biz: The Art of Wealth: Stepping Stones for Spirituality in Organizations (Edwina Pio).

Contributors.

Contents of the Companion Volume, The 2004 Pfeiffer Annual: Consulting.

How to Use the CD-ROM.

Pfeiffer Publications Guide.