Susan El-Shamy is senior partner at Advancement Strategies, Inc., a training and development resource company in Bloomington, Indiana. For almost twenty years, El-Shamy has delivered training programs nationally and internationally for a variety of companies including Berlitz, Corning, GMAC, Mattel, Motorola, Prudential, and Thomson Consumer Electronics. She is a regular guest lecturer at the Indiana University School of Business and a frequent speaker at national training conferences.