This article addresses some frequently faced challenges by trainers: How to deal with negative or know-it-all learners; what to do when you don t know the answer, when a question or a discussion wanders off topic, or when people are not paying attention; and how to read a group to see if they re getting it. It also presents a series of presentation and general training tips. A valuable resource of strategies for either novice trainers or those with experience. Contributed by Susan Boyd.

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