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Click to Close Larger Image Competing in a Service Economy: How to Create a Competitive Advantage Through Service Development and Innovation Michael D. Johnson, Anders Gustafsson ISBN: 978-0-7879-7067-3 Adobe E-Book June 2003, Jossey-Bass US $34.95 Purchase This E-Book This price is valid for United States. Change location to view local pricing and availability. Important E-Book Information Other Available Formats: Hardcover

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