 Smart Questions: Learn to Ask the Right Questions for Powerful Results
ISBN: 978-0-7879-7137-3
Hardcover
320 pages
April 2004, Jossey-Bass
US $27.95
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Preface.
1. Introducing the Smart Questions Approach: Moving Beyond Problem Solving to Creating Solutions.
2. SQA Phase 1: Getting People Involved.
3. SQA Phase 2: Selecting a Focus Purpose.
4. SQA Phase 3: Creating an Ideal Future Solution.
5. SQA Phase 4: Building a Living Solution for Today and Tomorrow.
6. The Power of SQA: Two Case Studies.
7. SQA in Organizations and Society.
References.
Acknowledgments.
The Authors.
Index.
