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Are You Listening?: A Download from Stories Trainers Tell

ISBN: 978-0-7879-7320-9
4 pages
April 2004, Pfeiffer
Are You Listening?: A Download from Stories Trainers Tell (0787973203) cover image


Good communication means understanding that people talk and listen in different ways. Sometimes, to make communication work, you have to ask for what you need, especially when the other person has a different way of talking or listening. This story illustrates the different ways people talk and listen and the obvious effect it has on others. Contributed by Sharon L. Bowman.

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Author Information

Mary B. Wacker is president of an organizational development consulting firm with a service focus in a variety of workplace environments, including business, health care, utilities, government, education, and community agencies. Her firm specializes in leadership problem solving, training, facilitation, instructional design, and team deployment.  Lori L. Silverman is the owner of Partners for Progress, a management consulting firm dedicated to helping organizations achieve and maintain a sustainable competitive advantage.
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