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E-book

Creativity in Virtual Teams: Key Components for Success

ISBN: 978-0-7879-7336-0
272 pages
March 2004, Pfeiffer
Creativity in Virtual Teams: Key Components for Success (078797336X) cover image
Creativity in Virtual Teams offers a well-researched and practical resource that outlines a new model for attaining high levels of creativity in virtual working arrangements to anyone who designs, manages, or participates in virtual teams. Written by Jill E. Nemiro—an expert in building organizations and virtual teams—Creativity in Virtual Teams provides a valuable tool that takes you beyond mere theory. Within these pages, the author leads you through a series of diagnostic tools, questions for reflection, checklists, and exercises that will help you assess and develop the five key components—design, climate, resources, norms and protocols, and continual assessment and learning—that will foster creativity in your virtual teams. In addition, Creativity in Virtual Teams is filled with illustrative lessons learned from nine highly successful and innovative virtual teams.
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List of Figures and Tables.

Preface for the Collaborative Work Systems Series.

Appreciations.

Introduction: Getting the Most From this Resource.

PART I: DESIGN.

Chapter 1: Mapping Out the Creative Process and Work Design Approach.

Major Approaches in the Study of the Creative Process.

Stages of the Virtual Team Creative Process Model.

Work Design Approaches Used During the Creative Process.

Assessment Tool: Appraising the Creative Process and Work Design Approach.

Final Thoughts.

Points to Remember.

Chapter 2: Choosing An Appropriate Leadership Structure.

Virtual Team Leadership Structures.

Assessment Tool: Choosing an Appropriate Leadership Structure.

Final Thoughts.

Points to Remember.

PART II: CLIMATE.

Chapter 3: Building Task and Interpersonal Connection.

The Pitfalls in Building Connection.

Connection and Virtual Team Effectiveness.

Connection and Virtual Team Creativity.

Assessment Tool: Gauging the Lev el of Task and Interpersonal Connection.

Final Thoughts.

Points to Remember.

Chapter 4: Developing Appropriate Team Member and Management Conditions and Competencies.

Team Member and Management Conditions.

Assessment Tool: Understanding the Appropriate Team Member and Management Conditions.

Team Member and Management Competencies.

Assessment Tool: Analyzing Personal Strengths and Gaps in Team Member and Management Competencies.

Final Thoughts.

Points to Remember.

PART III: RESOURCES.

Chapter 5: Selecting Appropriate Communication Tools to Support the Team’s Creative Process.

The Challenges in Communication for Virtual Teams.

The Dimensions of Time and Place.

The Dimensions of Social Presence and Information Richness.

Communication Tools Available for Collaborative and Creative Work.

Specific Tools Used During Stages of the Creative Process.

Criteria for Selecting Appropriate Communication Tools.

Assessment Tool: Constructing a Communication Plan to Support the Team’s Creative Process.

Final Thoughts.

Points to Remember.

Chapter 6: Pulling Together a Creativity Toolbox: Creativity Techniques and Software Tools.

Creativity Techniques.

Creativity Software Tools.

Tool: Pulling Together Your Team’s Creative Toolbox.

Final Thoughts.

Points to Remember.

PART IV: NORMS AND PROTOCOLS.

Chapter 7: Establishing Appropriate Norms and Protocols.

Communication Behavior Norms.

Tool: Developing an Agreed-on Set of Communication Behavior Norms.

Project and Task Management Norms.

Tool: Developing an Agreed-on Set of Project and Task Management Norms.

Final Thoughts.

Points to Remember.

PART V: CONTINUAL ASSESSMENT AND LEARNING.

Chapter 8: Lessons Learned and Final Assessment.

Lessons Learned.

Final Assessment and Team Action Plan.

Why You Need Creativity.

Appendix: How Trustworthiness Was Established.

References.

Index.

About the Series Editors.

About the Author.

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Jill E. Nemiro is an assistant professor in the psychology and sociology department at California State Polytechnic University, Pomona, and an adjunct professor in the human resources design masters’ program at Claremont Graduate University. She is the coeditor of The Collaborative Work Systems Fieldbook from Pfeiffer.
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"…is a well-researched and practical resource that offers a new model for attaining high levels of creativity in virtual working arrangements." (SirReadAlot.org, 4/27/2004)

“Nemiro has done an impressive piece of research on this so far neglected area—creativity in virtual teams. If you manage or belong to a team that aspires to higher levels of creativity—and what team doesn’t—you’ll find this book invaluable, thought-provoking, and highly readable.”
—Jessica Lipnack and Jeffrey Stamps, authors of Virtual Teams

“Having dealt with small to large virtual teams for over a decade, Dr. Nemiro’s book is the first book to provide a comprehensive, concise understanding of the dynamics and structure of virtual teams. A combination of theory and practical tools for all those either interested in establishing or bettering existing teams.”
—Patricia G. Flores, region account manager, Global Diversity Sourcing, Hewlett-Packard

Creativity in Virtual Teams is a must read for those who are working on or with virtual teams. It provides methods for continual assessment and learning in developing high levels of creativity in virtual teams. This book is an important resource for teams transitioning into this new way of working.”
—Nancy Sarti, manager, employee development, Southern California Edison

“This is the first serious study of creativity in virtual teams. It offers a comprehensive framework and valuable assessment tools for putting the book’s lessons into practice in any organization.”
—Vijay Sathe, The Peter F. Drucker Graduate School of Management, Claremont Graduate University and author, Corporate Entrepreneurship

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