William W. Lee is director of educational research and development at the National Headquarters of the American Heart Association in Dallas, Texas, providing leadership and consulting in the integration of technology into training as well as the design, development, and evaluation of training. Dr. Lee teaches at the University of Texas at Dallas in the Department of Management and Professional Development and the University of Oklahoma in its Professional Development Department. He is a well-known speaker at regional, national, and international conferences and was the 1997 recipient of the Distinguished Achievement Award from the Dallas, Texas, chapter of ASTD and the Penn State University College of Education Alumni Association Leadership and Service Award for his writing and speaking.

Diana L. Owens is a consultant and principle owner of Training Consulting Softek, an independently owned company specializing in multimedia training development that has worked with clients such as Verizon Telecommunications, EDS, American Airlines, Blockbuster Video, and TGI Friday’s Corporation, among others. Owens was previously employed by EDS, Action Systems, Multimedia Learning, Inc., CAE Link, and the U.S. Air Force.