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The 60-Minute Active Training Series: How to Resolve Conflict Effectively, Leader's Guide

ISBN: 978-0-7879-7351-3
32 pages
December 2004, Pfeiffer
The 60-Minute Active Training Series: How to Resolve Conflict Effectively, Leader

Description

Too often, in situations of conflict, people seek victory rather than agreement. Resolving conflict successfully means taking a different approach where both parties benefit?creating a win-win situation. How to Resolve Conflict Effectively, Leader?s Guide from the popular 60-Minute Active Training Series offers facilitators a ready-made, effective one-hour program that teaches participants the skills they need to successfully resolve conflict and create win-win situations. Specifically, participants will learn how to:
  • Get tension right out on the table
  • Figure out what?s bothering the other person
  • Communicate the real, underlying concerns
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Table of Contents

Introduction.

Program Overview.

Program Outline.

Program Directions.

Facilitation Tips.

References.

About the Authors.

Pfeiffer Publications Guide.

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Author Information

Mel Silberman is president of Active Training in Princeton, New Jersey, a consulting firm that provides courses on active training techniques, interpersonal intelligence, and team facilitation. He is the author or coauthor of the best-selling books, Active Training, 101 Ways to Make Training Active, and PeopleSmart.

Freda Hansburg is vice president of Active Training and coauthor of PeopleSmart.

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Reviews

"In less time than it takes to go out to lunch, participants gain valuable knowledge, master practical techniques, and acquire skills immediately applicable to personal or professional situations. Practical, participative, producing results—what more could any trainer or performance-improvement technologist want?"
--Elaine Biech, author, Training for Dummies
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The 60-Minute Active Training Series: How to Resolve Conflict Effectively, Leader's Guide (US $25.00)

-and- The 60-Minute Active Training Series: How to Speak Up Without Putting Others Down, Leader's Guide (US $25.00)

Total List Price: US $50.00
Discounted Price: US $37.50 (Save: US $12.50)

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