The 60-Minute Active Training Series: How to Resolve Conflict Effectively, Leader's Guide
December 2004, Pfeiffer
- Get tension right out on the table
- Figure out what?s bothering the other person
- Communicate the real, underlying concerns
About the Authors.
Pfeiffer Publications Guide.
Freda Hansburg is vice president of Active Training and coauthor of PeopleSmart.
--Elaine Biech, author, Training for Dummies
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