Improving On-the-Job Training: How to Establish and Operate a Comprehensive OJT Program, 2nd Edition
March 2004, Pfeiffer
- Offers guidelines for establishing an OJT program.
- Outlines the key management issues that should be addressed when starting up a program.
- Describes effective methods of training the trainers and learners.
- Shows how to identify the need for planned on-the-job-training.
- Explains how to analyze work, worker, and workplace OJT.
- Offers vital information for preparing and presenting on-the-job training.
- Illustrates how to evaluate results of OJT.
- Describes aids to planned on-the-job training.
- Includes six valuable lessons about planned OJT programs.
Contents of the CD-ROM.
Introduction: Getting the Most From This Resource.
Why Improve OTJ?
Overview of the Contents.
Pretest: Does Your Organization Need a Planned On-the-Job Training Program?
Scoring and Interpreting the Pretest.
PART ONE: FOUNDATIONS OF OJT: Building an Effective Organizational Climate to Support OJT.
1. The Benefits of Effective On-the-Job Training.
Unplanned OJT: A Case Study.
Importance of OJT.
Coaching, Mentoring, and OJT.
A Short History of Planned OJT.
Research on Planned OJT.
Barriers to OJT.
Surmounting Barriers to OJT.
2. Building the Right Foundation: From Identifying Goals to Establishing an Action Plan.
Determine Program Purpose.
Clarify Program Goals and Objectives.
Identify Program Customers.
Formulate Program Policy and Philosophy.
Develop Program Action Plan and Schedule.
3. Ensuring Sound Management and Consistent Results.
Rewards and Incentives.
Budgeting and Funding.
4. Preparing Trainers and Learners.
Training the Trainers.
Training the Learners.
PART TWO: PREPARING AND DELIVERING OJT.
5. Discovering Needs: How to Determine When OJT Is Appropriate.
The DAPPER Model.
Questions That Determine OJT Needs.
6. Analyzing Work, Worker, and Workplace: How to Fit the Training to the Job.
7. Preparing the Training Plan: How to Develop the Right Sequence of Activities.
Steps for Preparing OJT.
Designing Instructional Materials.
8. Presenting the Training: How to Conduct the OJT Session.
Desirable Characteristics of Trainers and Learners.
Steps Governing OJT Presentation.
9. Evaluating Results: How to Assess Post-Training Job Performance.
OJT and Kirkpatrick’s Levels of Evaluation.
Level 1: Evaluating Reactions.
Level 2: Evaluating Learning.
Level 3: Evaluating Behavioral Change.
Level 4: Evaluating Organizational Results.
OJT and the Balanced Scorecard.
10. Reviewing Aids and Alternatives to OJT: How to Ensure the Right Mix of Performance Interventions.
Determining Whether an Aid or Alternative Is Needed.
Aids to OJT.
Additional Tools to Support OJT.
Researching Corporate Culture-Specific Competency Development Strategies.
PART THREE: REFLECTIONS ON OJT.
11 Six Important Success Factors for Comprehensive OJT Programs.
Success Factor 1: Avoid Discrimination in OJT.
Success Factor 2: Enlist the Participation of Key People.
Success Factor 3: Encourage the Preparation of Current Job Descriptions—But Plan for the Future.
Success Factor 4: Integrate Internship, Cooperative Education, and Apprenticeship Programs with OJT.
Success Factor 5: Establish Measurable Job Performance Standards and Objectives and Link Them to OJT.
Success Factor 6: Plan for Cross-Training and Multiskilling.
About the Authors.
How to Use the CD-ROM.
Pfeiffer Publications Guide.
H.C. Kazanas is professor emeritus of education at the University of Illinois, Urbana-Champaign and now resides in Naples, Florida.
Rothwell and Kazanas are the co-authors of Mastering the Instructional Design Process, 3rd edition from Pfeiffer.
Timothy W. Spannaus, research fellow, Institute for Learning and Performance Improvement, senior lecturer, Instructional Technology, Wayne State University
“As we expand our businesses, we will need workers to perform more complex tasks effectively. This book gives us an excellent model to implement OJT in real time and in real workplaces to create a high- performance workforce.”
William H. Lowthert, leadership development manager, PPL Susquehanna
“Rothwell, a world-renowned training expert, addresses one of the most critical areas of training used by all businesses and is also the most common form of training, on-the-job training. This book will provide an invaluable tool fo r any business to use to systematically develop successful OJT programs. The information in this book will assist companies in improving their performance and productivity through the proven methods recommended by William Rothwell.”
Patrick E. Gerity, executive director, Office of Corporate Partnerships, Slippery Rock University
“I was in the technical training business for over 30 years, 19 as the technical training manager for a Fortune 500 company before retiring. In all these years I’ve have seen many new approaches to training, but in reviewing all the new methods it still comes down to the most successful way of training especially hands-on and that is on-the-job training. This book provides a step-by-step practical methodology to improve performance. If companies would just follow the concepts in this book and adhere to them, training would be a normal part of an operation and the need for justification would no longer exist.”
Joseph A. Benkowski, associate dean outreach, University of Wisconsin-Stout