Foreword.

Acknowledgments.

Introduction.

PART I: THE LEARNING PATH METHODOLOGY.

Chapter 1: From Graduation Day to Independence Day.

Costly Delay.

Independently Productive.

How People Really Learn.

Learning Path Methodology.

The 30/30 Plan.

Summary.

Chapter 2: Getting Started.

Readiness Assessment.

Selecting a Function.

Learning Path Teams.

Holding a Kickoff Meeting.

Case Study: Part 1.

Summary.

Chapter 3: Measuring Time to Proficiency.

Finding Independence Day.

Ongoing Measurement.

Business Results.

Case Study: Part 2.

Summary.

Chapter 4: Mapping Learning Paths.

Research.

Preparation.

Mapping Session.

Case Study: Part 3.

Summary.

Chapter 5: Finding Quick Hits.

Out with the Old Stuff.

Tests and Milestones.

Pre-Hire.

Add Coaching and Mentoring.

Job Aids.

Implementation.

Case Study: Part 4.

Thirty-Day Report.

Summary.

Chapter 6: Accelerating Learning Paths.

Applying Learning Principles.

Principle #1: Managers Need to Be Trainers.

Principle #2: Reserve Classroom Time for Practice and Discussion.

Principle #3: All Self-Study Needs to Be Directed Self-Study.

Principle #4: Teach the Whole Job, Not Parts.

Principle #5: Require Mastery, Not Participation.

Principle #6: Connect to Business Needs.

Principle #7: Embrace Technology.

Principle #8: Quantity Versus Quality.

Principle #9: Use Design Templates.

Principle #10: Make Content King—Write It Down.

Principle #11: Use Proficiencies Versus Competencies.

Principle #12: Motivation.

Learning Path Evaluation Checklist.

Case Study: Part 5.

Summary.

Chapter 7: Transition and Maintenance.

Transition Planning.

Phased-In Approach.

Motivation and Communication Issues.

Maintenance Planning.

Learning Management Systems.

Reporting Results.

Summary.

Chapter 8: Managing Learning Path Projects.

Common Pitfalls.

Building Support.

Development Process.

Organization.

Planning and Tracking.

Reviews.

Pilot Tests.

Editing and Proofing.

Training for Learning Path Teams.

Virtual Teams.

Summary.

PART II: DOING THE “RIGHT TRAINING”.

Chapter 9: Building Proficiency Models.

Knowledge.

Skills.

Attitudes.

Competency Models.

Proficiency Models.

Learning Objectives and Activities.

Research Resources.

Summary.

Chapter 10: Developing Top Performers.

Top Performers.

Below Average Performers.

Experienced New Hires.

Ready for the Next Level.

Functions with Few Employees.

Manager/Leadership Paths.

Turnover.

Summary.

Chapter 11: Connecting to Business Needs.

Business Planning.

Role of the Learning Function Leader.

Planning Process.

Proficiency Planning Process.

Learning Path Planning Process.

Learning Paths and ROI.

Organizational Initiatives.

Summary.

Chapter 12: Capturing Content.

Presentations.

Electronic Capture.

Video.

Process Mapping.

Summary.

PART III: DOING THE “TRAINING RIGHT”.

Chapter 13: Selecting Training Methods.

Factor 1: Effectiveness.

Factor 2: Cost.

Factor 3: Speed and Flexibility.

Summary.

Chapter 14: Establishing Managers as Coaches.

Motivator.

Teacher.

Job Aids.

Debriefing.

Training Meetings.

Evaluation and Feedback.

Coaching the Coaches 217

Coaching Guide.

Summary.

Chapter 15: Building Directed Self-Study.

Definition.

Development Process.

Instructional Design Template.

Compliance and Motivation.

Summary.

Chapter 16: Creating the New Classroom Experience.

Introductions.

Team Building.

Practice Activities.

Real Situations.

Games.

Compliance.

Follow-Up.

Summary.

A Final Note.

Frequently Asked Questions.

Tool Kit.

Resources.

Index.

About the Authors.

How to Use the CD-ROM.

Pfeiffer Publications Guide.