The Handbook of Dispute Resolution
August 2005, Jossey-Bass
1. Perspectives on Dispute Resolution: An Introduction (Michael L. Moffitt and Robert C. Bordone).
2. Roots and Inspirations: A Brief History of the Foundations of Dispute Resolution (Carrie Menkel-Meadow).
PART ONE: UNDERSTANDING DISPUTANTS.
3. “I See a Pattern Here and the Pattern Is You”: Personality and Dispute Resolution (Sheila Heen and John Richardson).
4. The Decision Perspective to Negotiation (Max H. Bazerman and Katie Shonk).
5. Enemies, Allies, and Emotions: The Power of Positive Emotions in Negotiation (Daniel L. Shapiro).
6. Relationship Dynamics in Disputes: Replacing Contention with Cooperation (Keith G. Allred).
7. Identity, Beliefs, Emotion, and Negotiation Success (Clark Freshman).
8. Cultural Pathways in Negotiation and Conflict Management (Anthony Wanis-St. John).
9. Negotiation Through a Gender Lens (Deborah M. Kolb and Linda L. Putnam).
10. Bone Chips to Dinosaurs: Perceptions, Stories, and Conflict (Douglas Stone and Sheila Heen).
PART TWO: UNDERSTANDING DISPUTES AND DISPUTE CONTEXTS.
11. Disputes as Opportunities to Create Value (Michael L. Moffitt).
12. Six Principles for Using Negotiating Agents to Maximum Advantage (Scott R. Peppet).
13. Finding Settlement with Numbers, Maps, and Trees (Marjorie Corman Aaron).
14. Option Generation: Be Careful What You Ask For . . . (Chris Guthrie).
15. Organizational Influences on Disputants (Corinne Bendersky).
16. A Taxonomy of Dispute Resolution Ethics (Jonathan R. Cohen).
17. The Role of Law in Settlement (Russell Korobkin).
PART THREE: UNDERSTANDING DISPUTE RESOLUTION PROCESSES.
18. Negotiation (Bruce Patton).
19. Mediation (Kimberlee K. Kovach).
20. Arbitration (Sarah Rudolph Cole and Kristen M. Blankley).
21. Litigation as a Dispute Resolution Alternative (Jeffrey R. Seul).
22. Consensus Building and ADR: Why They Are Not the Same Thing (Lawrence E. Susskind).
23. Bargaining in the Shadow of Management: Integrated Conflict Management Systems (Howard Gadlin).
24. Selecting an Appropriate Dispute Resolution Procedure: Detailed Analysis and Simplified Solution (Frank E. A. Sander and Lukasz Rozdeiczer).
PART FOUR: EMERGING ISSUES IN DISPUTE RESOLUTION.
25. What Could a Leader Learn from a Mediator? Dispute Resolution Strategies for Organizational Leadership (Hannah Riley Bowles).
26. Online Dispute Resolution (Ethan Katsh).
27. Public and Private International Dispute Resolution (Andrea Kupfer Schneider).
28. Victim Offender Mediation: Evidence-Based Practice Over Three Decades (Mark S. Umbreit, Robert B. Coates, and Betty Vos).
29. Youths, Education, and Dispute Resolution (Donna K. Crawford and Richard J. Bodine).
30. Institutionalization and Professionalization (Nancy A. Welsh).
31. The Next Thirty Years: Directions and Challenges in Dispute Resolution (Robert C. Bordone, Michael L. Moffitt, and Frank E. A. Sander).
About the Editors.
About the Contributors.
Robert C. Bordone is the Thaddeus R. Beal Lecturer on Law at Harvard Law School and the deputy director of the Harvard Negotiation Research Project at Harvard Law School.
-- Roger Fisher, coauthor, Getting to Yes: Negotiating Agreement Without Giving In; director, Harvard Negotiation Project; and Williston Professor of Law Emeritus, Harvard Law School
"This wide-ranging, stimulating, and eminently practical
collection both reflects and advances the best thinking on
alternative dispute resolution. Essays by ADR pioneers and a
new generation of scholars provide a comprehensive introduction for
students and practitioners new to the field, yet also offer veteran
teachers and mediators concise applications of groundbreaking
research. In this fractious and divisive age, The Handbook of
Dispute Resolution is an especially welcome and hopeful
contribution to society overall."
-- Michael Wheeler, Class of 1952 Professor of Management Practice, Harvard Business School
"From the historic foundations of dispute resolution, to
personality and the behavior of disputants, to the effects of
globalization on the successful resolution of transborder disputes,
this remarkable and thought-provoking compilation of scholarly work
and practical observations is a must-read for students and
practitioners of conflict resolution. This handbook adds
immeasurably to our understanding of the ways in which people fight
and the circumstances by which peaceful resolution can be
achieved. In today’s world, no set of insights is more
--Ambassador Charlene Barshefsky, senior international partner, Wilmer Cutler Pickering Hale & Dorr, LLP; former U.S. trade representative and presidential cabinet member
"The advice in this book captures in an accessible way much of
the wisdom that I’ve acquired from years of negotiating in
the entertainment industry. Here are the gems that really work to
move others to want to say ‘yes.’"
-- Marshall M. Silverman, vice president and senior motion picture production counsel, Warner Brothers. Pictures, Inc.
"Mediators, lawyers, diplomats—indeed anyone concerned
with dispute resolution—will discover in this handbook a
helpful distillation of what scholars and experienced practitioners
know about conflicts."
--Robert H. Mnookin, Williston Professor of Law, Harvard Law School; chair, executive committee, Program on Negotiation at Harvard Law School; director, Harvard Negotiation Research Project, Harvard Law School
"The Handbook of Dispute Resolution is a gold mine of
insights and sound advice on all stages of dealing with conflict,
from choosing the right process to implementing the settlement
agreement. It is a wonderful stimulus to new thinking. Anyone
concerned with conflict, whether as participant, third party,
advisor or observer, needs to know this material."
-- Joseph Stanford, former Canadian Ambassador to Israel and High commissioner to Cyprus
"The Handbook of Dispute Resolution has something for
everyone interested in conflict, its prevention, and most
importantly, its resolution. The clever arrangement into
four distinct sections with treatments by prominent professors and
experienced practitioners offers much to advocates,
academicians, HR and Risk managers or neutrals. It is a
first-look resource for either novices or advanced practitioners of
-- Robert A. Creo, founding president and fellow, International Academy of Mediators
"A must read for mediators, negotiators and other dispute
resolvers. Moffitt and Bordone bring together ADR's finest to
advance our understanding of conflict and its resolution in this
-- Charles P. Doran, executive director, Mediation Works Incorporated
"Moffitt and Bordone have skillfully assembled a basket of
gems--each chapter contains fresh insights, cogently presented,
brilliantly polished, from the best, the brightest, and the most
creative thinkers in the field of conflict management and dispute
resolution. This is a must-read handbook for both scholars and
-- David Hoffman, chair, the ABA Section of Dispute Resolution; founder, Boston Law Collaborative, LLC
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