Saul Carliner, Ph.D., is an associate professor in the graduate program in educational technology at Concordia University in Montreal. Among his numerous books is Advanced Web-Based Training Strategies from Pfeiffer.

Patti Shank, Ph.D., is the president of Learning Peaks LLC, an internationally known instructional design and instructional technology consulting firm. She is the editor of The Online Learning Idea Book and the coauthor of Making Sense of Online Learning, both from Pfeiffer.