![]() Designing the Customer-Centric Organization: A Guide to Strategy, Structure, and Process
ISBN: 978-0-7879-7919-5
Hardcover
208 pages
April 2005, Jossey-Bass
US $42.00
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Jay R. Galbraith is a senior research scientist at the Center for Effective Organizations at the University of Southern California. He is professor emeritus at the International Institute for Management Development in Lausanne, Switzerland. Galbraith is the author of numerous books, including Designing Organizations, Designing the Global Corporation, and Tomorrow's Organization, all from Jossey-Bass.
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