Designing the Customer-Centric Organization: A Guide to Strategy, Structure, and Process
April 2005, Jossey-Bass
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GALBRAITH: is well recognized name and his book, Designing Organizations, New & Revised has sold very well into Org Theory Courses (1600 copies to date)
CUSTOMER CENTRIC DESIGN: is a hot topic in organizational theory. This book combines the best thinking in organizational design with a customer focus.
INSTRUCTOR'S GUIDE: will be available on publication at www.wiley.com\college\galbraith
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Designing the Customer-Centric Organization: A Guide to Strategy, Structure, and Process (US $47.00)
Total List Price: US $93.00
Discounted Price: US $69.75 (Save: US $23.25)