The Public Participation Handbook: Making Better Decisions Through Citizen Involvement
March 2005, Jossey-Bass
Tables, Figures, Exhibits, and Worksheets xiii
The Author xix
PART ONE: OVERVIEW OF PUBLIC PARTICIPATION 5
2 The Rationale for Public Participation 14
PART TWO: DESIGNING A PUBLIC PARTICIPATION PROGRAM 27
3 Decision Analysis 29
4 Process Planning 45
5 Implementation Planning 78
PART THREE: PUBLIC PARTICIPATION TOOL KIT 85
6 Techniques for Getting Information to the Public 89
7 Techniques for Getting Information from the Public 102
PART FOUR: PUBLIC MEETING TOOLS 139
8 Designing Public Meetings 143
9 Developing Interactive Meetings 149
10 Facilitating Public Meetings 166
11 Determining Meeting Logistics 173
PART FIVE: GENERAL-PURPOSE TOOLS 181
12 Working with Advisory Groups 183
13 Conducting Interviews 190
14 Working with the Media 196
15 Analyzing Public Comment 205
16 Evaluating Public Participation 214
17 Using Public Participation Consultants 223
PART SIX: PUBLIC PARTICIPATION IN ACTION 227
18 Public Participation Cases 229
An Example: Sunny Glen Landfill Siting Public Participation Plan 247
--Jerome Delli Priscoli, editor in chief, Water Policy
"The public has a wisdom that government needs to understand before it can fulfill its mission. Creighton has cleared a path towards that wisdom."
--David Matthews, president, Kettering Foundation
"A very strong and accessible guide to public participation. The content is well-grounded in experience and the relevant research."
--Daniel J. Fiorino, adjunct professor, American University
"Finally, a book that provides specific insights and techniques for designing public participation strategies and programs. The Public Participation Handbook is just that—a how-to book for practitioners and decision-makers who must meaningfully incorporate the public's values into public and corporate decisions."
--Martha A. Rozelle, president, The Rozelle Group, Ltd., and past president, International Association for Public Participation
"The Public Participation Handbook clearly sets forth James L. Creighton’s profound mastery of the craft of public participation."
--Peter T. Johnson, former administrator, Bonneville Power Administration
"Jim Creighton is the master chef for successful public participation. In this handbook he divulges a lifetime of experience that every practitioner can tap into."
--William L. Robertson, chairman, Weston Solutions, Inc.
"Governmental agencies need to get information out to the public. They also need to find what the public wants and needs. The Public Participation Handbook offers the most comprehensive list of techniques for accomplishing these two objectives."
--Lawrence Susskind, Ford Professor of Urban and Environmental Planning, Massachusetts Institute of Technology
"Most books either lay out the arguments for using public participation or concentrate on tools. This book provides a comprehensive approach including insights about real-world management and planning plus advice on how to do public participation from start to finish."
--Bojinka Bishop, associate professor and Sloan Professorship, College of Communication, Ohio University
"Creighton's handbook is equally useful for those new to the field of public participation and long-time practitioners. He's gathered wisdom collected from 30 years of experience between the covers of this volume. Every practitioner and decision-maker should own a copy to this handbook and refer to it frequently."
--LaVerne Kyriss, president, International Association for Public Participation