 Resolving Conflicts at Work: Eight Strategies for Everyone on the Job, Revised Edition
ISBN: 978-0-7879-8024-5
Paperback
384 pages
October 2005, Jossey-Bass
US $17.95
 Add to Cart
This price is valid for United States. Change location to view local pricing and availability. Other Available Formats: Adobe E-Book
|
Visit Wiley's Higher Education Site for:
Instructors may request an evaluation copy for this title.
|
Preface.
Introduction: Eight Strategies to Move from Impasse to Transformation.
Strategy One: Change the Culture and Context of Conflict.
Strategy Two: Listen Actively, Empathetically, and Responsively.
Strategy Three: Acknowledge and Integrate Emotions to Solve Problems.
Strategy Four: Search Beneath the Surface for Hidden Meaning.
Strategy Five: Separate What Matters from What Gets in the Way.
Strategy Six: Stop Rewarding and Learn from Difficult Behaviors.
Strategy Seven: Solve Problems Creatively, Plan Strategically, and Negotiate Collaboratively.
Strategy Eight: Explore Resistance, Mediate, and Design Systems for Prevention and Resolution.
About the Authors.
Index.
