 Improvisational Negotiation: A Mediator's Stories of Conflict About Love, Money, Anger and the Strategies That Resolved Them
ISBN: 978-0-7879-8038-2
Hardcover
336 pages
January 2006, Jossey-Bass
US $35.00
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Introduction.
PART ONE: HUMAN V. HUMAN: HEALING RELATIONSHIPS.
1. Independence Day.
2. Paintball Pranks.
3. Step-by-Step.
4. A Sweet Deal.
5. Reading Minds.
6. Rock Star.
7. Gratitude Is the Attitude.
8. Memories.
9. Working at the Car Wash.
10. Transforming the Journey of Revenge.
11. A “Hats-On” Approach.
PART TWO: “ SHOW ME THE MONEY (OR SOMETHING OF EQUAL VALUE)!”: CREATIVE SOLUTIONS.
12. Liar, Liar!
13. The Handicap.
14. Legally Blind.
15. The Slow Drip.
16. Death Takes a Holiday.
17. If the Shoe Fits . . . .
18. The Staggered Approach.
19. Time-Share.
20. The Silent Mover.
21. A Small Deception.
22. The Laddered Approach.
23. The Confidential Listener.
24. Dropping the Bombshell.
25. Worth the Wait.
26. Creating Value.
PART THREE: GETTING TO THE BOTTOM LINE.
27. Too Many Cooks.
28. Bottom-Line Negotiating.
29. The “Fishy Calculator” Method.
30. The Crossover.
PART FOUR: THE MEDIATOR’S HIP-POCKET GUIDE TO STRATEGY.
About the Author.
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