Chief Customer Officer: Getting Past Lip Service to Passionate Action
March 2006, Jossey-Bass
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Other Available Formats: E-book
& BrandRepublic.com, April 2007)
“Who else has led customer loyalty for five major
“The connection of customer care in a single C-level authority is an emerging discipline of the early 2000 decade--but Jeanne Bliss is already firmly in place as its oracle who can make it actionable as a major economic value-added.”-- Mack Hanan, bestselling author, Consultative Selling and CEO, the Grey Matter Group Inc.
“Talking about customer service is one thing; having it in your DNA is another. Chief Customer Office provides refreshing and needed advice for organizations that say they’ve committed to customer loyalty but don’t seem to make any progress.”--Wim Elfrink, senior vice president, customer advocacy, Cisco Systems Inc.
“Before you go around the block one more time trying to drive ‘customer focus,’ read Chief Customer Officer cover to cover. Jeanne Bliss gives you the tools, the tactics, and the real-world support you need to finally drive change across your company.”--Daniel J. Bishop, president and founder, The Maids International, Inc.--The Maids Homes Services
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