101 Ways to Improve Customer Service: Training, Tools, Tips, and TechniquesISBN: 978-0-7879-8200-3
Paperback
400 pages
February 2007, Pfeiffer
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"Perception is everything when it comes to the success of an organization. Finally, a book that outlines the art of frontline success and the positive domino-effect it produces when the customer is satisfied."
—Eric Seaborg, president, Aspect Associates, LLC
—Eric Seaborg, president, Aspect Associates, LLC
"A collage of brilliantly simple and useful advice! These are real lessons in the fundamentals of customer service that everyone talks about, but few practice."
—Stacy Gasper, sales representative, Kansas Pathology Consultants
Buy Both and Save 25%!
101 Ways to Improve Customer Service: Training, Tools, Tips, and Techniques (US $55.00)
-and- 101 Great Games and Activities (US $52.00)
Total List Price: US $107.00
Discounted Price: US $80.25 (Save: US $26.75)
