 
Results that Matter: Improving Communities by Engaging Citizens, Measuring Performance, and Getting Things Done
ISBN: 978-0-7879-8317-8
Adobe E-Book
272 pages
January 2006, Jossey-Bass
US $32.00
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Acknowledgments.
The Authors.
1. Engaging Citizens, Measuring Results, Getting Things Done.
2. Citizens’ Many Roles in Community Problem Solving.
3. Organizations Managing for Results.
4. Citizens Reaching for Results I: Key Ideas, Strategic Issues, and the First Three Case Examples.
5. Citizens Reaching for Results II: To Improve the Quality of Life in Their Region.
6. Communities Governing for Results I: An Introduction to the Practice and to Interpreting the Case Examples.
7. Communities Governing for Results II: Local Governments Engage Citizens in Results-Based Systems.
8. Communities Governing for Results III: Citizens Engaged in Results-Based Nonprofit Community Development.
9. More Ideas for Making It Happen.
Notes. Index.
