The Trainer's Handbook, 2nd Edition
April 2006, Pfeiffer
Note: CD-ROM/DVD and other supplementary materials are not included as part of eBook file.
Contents of the CD-ROM.
1. Assessing Needs.
Understanding the Needs Assessment Process.
How to Conduct a Needs Assessment.
Developing an Action Plan.
Assessing Participants’ Knowledge, Attitudes, Skills.
2. Understanding Adult Learners.
Andragogical Versus Pedagogical Model.
Understanding How and Why People Learn.
Application of Learning Principles.
3. Training Styles.
Trainer Characteristics and Competencies.
Learner-Centered Versus Information-Centered.
Key Elements of a Trainer’s Style.
4. Understanding Today’s Learner.
The Changing Training Environment.
5. Writing Instructional Objectives.
What Are Learning Objectives?
Writing Learning Objectives.
6. Writing an Instructional Plan.
Time Needed to Develop a Training Program.
Major Components of Design.
Creating a Design Matrix.
Purpose of an Instructional Plan.
Components of an Instructional Plan.
7. Selecting, Designing, and Developing Active-Training Methods.
The Case for Active Training.
Creating an Active-Learning Environment.
Designing Active-Training Activities.
Common Methods and Materials.
Experiential Learning Activities.
8. Delivering Training.
Creating a Positive Learning Environment.
Experiential and Active-Training Techniques.
Tips for Using Specific Methods.
Improving Platform Presence.
9. Using Visual Aids.
Retention Rate in Visual Learning.
Why Use Visual Aids?
Guidelines for Using Visual Aids.
Other Commonly Used Visual Aids.
10. Distance Learning.
Advantages/Benefits of Distance Learning.
Disadvantages/Drawbacks to Distance Learning.
Types of Distance Learning.
Guidelines for Designing Distance Learning.
Designing and Developing Activities.
Delivering Content and Activities.
11.Working with Groups.
The Trainer as Facilitator.
Ways to Encourage Participation.
The Art of Questioning.
Responding to Questions.
Scaling the Wall of Resistance.
12. Using Creativity.
Creativity with Small Groups.
Props and Other Theatrical Techniques.
13. Evaluating Training.
When to Evaluate.
Whom to Involve.
How to Evaluate.
What to Evaluate.
Four-Level Model for Evaluation.
Participant Evaluation and Accountability for e-Learning.
Accountability for Training.
Significance of the Evaluation Process.
14. The Business of Consulting: Internal and External.
The Changing Role of the Trainer.
Understanding the Client-Consultant Relationship.
Selecting an External Consultant.
Appendix A: Answers to Exercises.
Appendix B: Recommended Resources.
Appendix C: Criteria for Selecting Packaged Programs.
About the Author.
How to Use the CD-ROM.
In her consulting work with Fortune 500 companies as well as small businesses, she uses her experience and knowledge of human relations to help leaders at all levels make a difference in their organizations. She has held many key leadership positions in professional organizations, including the American Society for Training and Development (ASTD) and the National Speakers Association (NSA). She has also received numerous professional awards for her contribution to the training profession.
Dr. Lawson holds a doctorate in adult and organizational development from Temple University. She earned her MA from the University of Akron and BA from Mount Union College. She is also a graduate of the National School of Banking in Fairfield, Connecticut.
She is the author of The Art of Influencing, Improving Workplace Performance Through Coaching, Improving On-the-Job Training and Coaching, Skill Builders: 50 Communications Skills Activities, New Employee Orientation Training, and Involving Your Audience—Make It Active. She is the co-author of 101 Ways to Make Training Active (1st ed.) and has published dozens of articles in professional journals. She has presented at many regional and national professional conferences and is on the adjunct faculty of several colleges and universities.
—Steve Sugar, coauthor, Games That Boost Performance
"From the initial needs assessment right on through to final
evaluation, Karen Lawson's newest book has it all! You'll learn
from a ‘master’ of our trade. Karen's pragmatic
approach to this ever-changing field will clearly enhance and
enliven your next training program."
—Edward E. Scannell, past National president, ASTD, and coauthor, Games Trainers Play series