The Value of Learning: How Organizations Capture Value and ROI and Translate It into Support, Improvement, and Funds
July 2007, Pfeiffer
Chapter One: Building a Comprehensive Evaluation Process.
Chapter Two: Defining Needs and Objectives: Ensuring Business Alignment.
Chapter Three: Measuring Inputs and Indicators.
Chapter Four: Measuring Reaction and Planned Action.
Chapter Five:Measuring Learning and Confidence.
Chapter Six: Measuring Application and Implementation.
Chapter Seven: Measuring and Isolating the Impact of Programs.
Chapter Eight: Identifying Benefits and Costs, and Calculating ROI.
Chapter Nine: Measuring the Hard to Measure and the Hard to Value: Intangible Benefits.
Chapter Ten: Reporting Results.
Chapter Eleven: Implementing and Sustaining a Comprehensive Evaluation System.
Appendix: How Results-Based Are Your Workplace Learning and Performance Programs? An Assessment for the L&D Staff .
About the Authors.
Jack J. Phillips is a world-renowned expert on accountability, measurement, and evaluation. He provides consulting services for Fortune 500 companies and major global organizations.
—Michael J. Offerman, president, Capella University
"Understanding the value of learning is critical for all
business professionals. This book provides specific tools and
techniques for evaluating learning effectiveness. A must read for
anyone interested in the value of learning."
—Tamar Elkeles, Ph.D., vice president, Learning and Development,
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