Jean Barbazette is the president of The Training Clinic, a training and consulting firm she founded in 1977. Her company focuses on training trainers throughout the United States for major profit, non-profit, and government organizations. The Training Clinic has three international licensees in the Netherlands, Hungary, and Colombia. Prior books include Successful New Employee Orientation (2nd ed.) (Pfeiffer, 2001); The Trainer’s Support Handbook (McGraw-Hill, 2001); Instant Case Studies (Pfeiffer, 2003) The Trainer’s Journey to Competence (Pfeiffer, 2005) and Training Needs Assessment (Pfeiffer, 2006). She is a frequent contributor to ASTD Training & Development Sourcebooks, McGraw-Hill Training & Performance Sourcebooks, and Pfeiffer Annuals.