Assessing Organizational Performance in Higher Education
October 2006, Jossey-Bass
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Foreword (Suzanne Swope).
About The Author.
Chapter 1: Purpose of Assessment.
Chapter 2: Organizations as Systems: Internal Elements.
Chapter 3: Organizations as Systems: External Elements.
Chapter 4: Assessment Methods and Terminology.
Chapter 5: Defining and Measuring Organizational Performance.
Chapter 6: Creating and Maintaining Assessment Programs.