 
Becoming a Conflict Competent Leader: How You and Your Organization Can Manage Conflict Effectively
ISBN: 978-0-7879-8749-7
Adobe E-Book
256 pages
January 2007, Jossey-Bass
US $29.95
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Foreword (John R. Alexander).
Preface.
1. The What and Why of Conflict Competent Leaders.
2. Understanding Conflict Dynamics.
3. Self-Awareness, Self-Control.
4. Preventing Destructive Responses to Conflict.
5. Fostering Constructive Responses to Conflict.
6. Building Conflict Competent Organizations.
Epilogue.
Resources.
References.
The Authors.
Index.
About the Center for Creative Leadership.
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