 Conflict Resolution for Managers and Leaders: The CDR Associates Training Package, Participants Workbook
ISBN: 978-0-7879-8812-8
Paperback
112 pages
July 2007, Jossey-Bass
US $19.95
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ABOUT CDR ASSOCIATES.
INTRODUCTION.
The Nature of Conflict.
CDR’s Approach to Conflict and Collaboration.
CDR’s Approach to Training.
Overview of the Modules.
A Lifelong Journey.
MODULE 1. Dynamics of Competition and Cooperation.
MODULE 2. Causes and Dynamics of Conflict.
MODULE 3. Interest-Based Negotiation and Problem Solving.
MODULE 4. Communication Skills I: Effective Listening.
MODULE 5. Communication Skills II: Framing and Reframing.
MODULE 6. Raising Conflict Productively.
MODULE 7. Structural Conflict in Organizations.
MODULE 8. Facilitative Leadership.
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