The Emotionally Intelligent Team: Understanding and Developing the Behaviors of Success
November 2007, Jossey-Bass
—Suzanne Kirk, SVP, Branch Service Center, Bank of the West
"We value teams at Medtronic so we know that this book will be a
powerful tool in understanding and developing successful team
—Michael Mihalczo, District Manager, Walter Cooper, District Manager, Medtronic CRDM
"Marcia Hughes' and James Terrell's latest book, The
Emotionally Intelligent Team, is a 'must read' for every school
district, business and organization that wants to ensure high
functioning and productive teams. Based on solid research, this
easy-to-read book describes the seven social emotional skills
necessary for effective teams, and includes practical strategies
any team leader can use to develop and maintain an emotionally
intelligent team. Marcia's and James' book has been of tremendous
value to the work of the senior administrative team in our school
—Linda Fabi, Director of Education, Waterloo Region District School Board
"Marcia and James provide a good lens for the way people view
others in a team environment. This insight, when combined with
measuring one’s own EQ through a test such as the Emotional
Quotient inventory (EQ-i ®), provides a powerful lever for
improving team performance."
—Steven J. Stein, Ph.D., Founder and CEO of MHS, Co-author of the best seller The EQ Edge: Emotional Intelligence and Your Success and author of Make Your Workplace Great: The 7 Keys to an Emotionally Intelligent Organization
"Discovering ways to strengthen teams in an organization can
lead to impressive improvement in morale, engagement, productivity,
and results. The Emotionally Intelligent Team will help any
team take practical steps toward greater collaboration and
—Brian Twillman, EPA Training Officer & Organization Development Specialist, Lead Author EPA's Team Leader Resource Guide US EPA - Office of Executive Services, Office of the Administrator
"The most important issue in our networked world is teamwork
across levels and boundaries. This masterful work offers a
completely new perspective, bringing the power of emotional and
social intelligence through engaging insights, exercises and
stories to high performance teamwork - creating the opportunity for
potentially extraordinary results that are seamless, dynamic, and
—Eileen Rogers, Global Director, Leadership Excellence Programs, Deloitte
In this compelling book, authors Marcia Hughes and James Terrell offer practical information and a guide for businesses that want to draw on the power of the emotional competencies of their teams. They reveal how individuals, team members, and leaders can take the steps to become more emotionally intelligent team (ESI) members and show how to put in place the practices and exercises that will help any team grow in emotional intelligence. The book outlines the seven emotional competencies of teams.
PART ONE: THE VALUE OF EMOTIONAL AND SOCIAL INTELLIGENCE FOR YOUR TEAM.
1 Why Emotional Intelligence Is So Valuable for Teams.
2 The Business Case for Team Emotional Intelligence.
PART TWO: THE SEVEN SKILLS OF A TEAM’S EMOTIONAL AND SOCIAL INTELLIGENCE.
3 The First Skill: Team Identity.
4 The Second Skill: Motivation.
5 The Third Skill: Emotional Awareness.
6 The Fourth Skill: Communication.
7 The Fifth Skill: Stress Tolerance.
8 The Sixth Skill: Conflict Resolution.
9 The Seventh Skill: Positive Mood.
PART THREE: RESULTS GAINED BY EMOTIONALLY AND SOCIALLY INTELLIGENT TEAMS.
10 The Emotionally Intelligent Team Player.
11 Leading the Emotionally Intelligent Team.
12 Values and Ethics.
About the Authors.
Marcia Hughes is president of Collaborative Growth, L.L.C., a firm specializing in emotional intelligence, leadership and team development, and conflict resolution, through keynotes, training, executive coaching, and strategic design.
James Terrell, her partner, develops EI applications and coaches individuals, teams in transition, and senior management in anticipating change and responding to it resiliently.