Preface to the Fourth Edition.

Acknowledgments.

About the International Board of Standards for Training, Performance, and Instruction.

About the Authors.

Pre-Test About Instructional Systems Design (ISD).

PART ONE: DETECTING AND SOLVING HUMAN PERFORMANCE PROBLEMS.

1. What Is Instructional Design?

2. Alternatives to Instructional Solutions: Five Frequent Options.

3. Determining Projects Appropriate for Instructional Design Solutions.

PART TWO: ANALYZING NEEDS, LEARNERS, WORK SETTINGS, AND WORK.

4. Conducting a Needs Assessment.

5. Assessing Relevant Learner Characteristics.

6. Analyzing Relevant Work Setting Characteristics.

7. Performing Work Analysis.

PART THREE: ESTABLISHING PERFORMANCE OBJECTIVES AND PERFORMANCE MEASUREMENTS.

8. Writing Performance Objectives.

9. Developing Performance Measurements.

10. Sequencing Performance Objectives.

PART FOUR: DELIVERING THE INSTRUCTION EFFECTIVELY.

11. Specifying Instructional Strategies.

12. Selecting or Designing Instructional Materials.

13. Evaluating Instruction.

PART FIVE: MANAGING INSTRUCTIONAL DESIGN PROJECTS SUCCESSFULLY.

14. Designing the Instructional Management System.

15. Planning and Monitoring Instructional Design Projects.

16. Communicating Effectively.

17. Interacting with Others.

18. Promoting the Use of Instructional Design.

19. Developing Yourself.

20. Being an Effective Instructional Designer: Lessons Learned.

Appendix I: Online Instructional Design Resources.

Appendix II: What Is Knowledge Management (KM), and How Does KM Relate to Instructional Design?.

Appendix III: Learning Theory and Instructional Design.

References.

Name Index.

Subject Index.

Contents of the Website.

Pfeiffer Publications Guide.