 Managing the Unexpected: Resilient Performance in an Age of Uncertainty, 2nd Edition
ISBN: 978-0-7879-9649-9
Hardcover
208 pages
August 2007, Jossey-Bass
US $27.95
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Preface.
1. Managing the Unexpected: What Business Can Learn from High-Reliability Organizations.
2. Expectations and Mindfulness.
3. The Three Principles of Anticipation.
4. Principles of Containment.
5. Assessing Your Capabilities for Resilient Performance.
6. Organizational Culture: Institutionalizing Mindfulness.
7. How to Manage Mindfully.
Notes.
The Authors.
Index.
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Buy Managing the Unexpected: Resilient Performance in an Age of Uncertainty, 2nd Edition
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