Taming the Abrasive Manager: How to End Unnecessary Roughness in the Workplace
September 2007, Jossey-Bass
1. Abrasive Bosses and the Working Wounded.
2. Boss Whispering.
3. Abrasive Boss Behavior: What They Do.
4. Bears, Bosses, and Business: Survival Through Dominance.
5. On the Origins of Abrasion: Why They Do It.
6. Blinder Than Bats: Why They Don't See.
7. Why We Don't Take Bulls (or Bosses) by the Horns.
8. Can Bosses Change Their (Blind) Spots?.
9. Blinders Off: How Management Can Make Them See.
10. Limits On: How Management Can Make Them Care.
11. Risky Business: Taming the Boss You Work For or With.
12. The Choice to Change: Will the Horse Drink?.
13. Ending Unnecessary Roughness: Preventing Workplace Abrasion.
Appendix: Are You Abrasive? (Self-Test).
Laura Crawshaw, Ph.D., L.C.S.W. is president of Executive Insight Development Group, Inc., an executive coaching firm specializing in abrasive leaders and dysfunctional teams. She is a member of the International Society for the Psychoanalytic Study of Organizations, the American Psychological Association, and the International Coach Federation. She can be contacted at www.executiveinsight.com.
"Employee retention is one of the biggest issues that organizations face today, and one of the main reasons people leave is a destructive manager. Based on her many years of researching and coaching abrasive bosses, Dr. Crawshaw offers practical, real-world steps on how to turn this behavior around. You owe it to yourself and those you work with to read this book!"--Jon Peters, president, The Institute for Management Studies
"Powerful advice for anyone who works under, over, or with an abrasive manager."--Bruce Jackson, Ph.D., president and CEO, The Institute of Applied Human Excellence