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Using Performance Measurement to Improve Public and Nonprofit Programs: New Directions for Evaluation, Number 75

ISBN: 978-0-7879-9846-2
102 pages
October 1997, Jossey-Bass
Using Performance Measurement to Improve Public and Nonprofit Programs: New Directions for Evaluation, Number 75 (078799846X) cover image


Performance measurement is a very timely topic in the public and nonprofit sectors of the United States and in many countries around the world. Executive and legislative initiatives have required public managers to identify performance measures, set performance targets, and report on their progress toward meeting performance goals. Funders have similarly asked nonprofits to show results for the support provided them. Program managers and budget officers have eagerly sought help in designing performance measurement strategies and systems. Program evaluators can enhance current performance measurement efforts by bringing stakeholders together to clarify program goals and determine how best to report results.This volume critically reviews current design and use of performance measurement in public and nonprofit programs. The authors describe the context surrounding design and implementation of performance measurement systems, discuss best practices in performance measurement, and provide examples of the use of performance measurement in all levels of government and the nonprofit sector. This is the 75th issue of the quarterly journal New Directions for Evaluation.
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Table of Contents

Editor's Notes 1
Kathryn E. Newcomer

1. Using Performance Measurement to Improve Programs 5
Kathryn E. Newcomer

2. Outcome Measurement: Showing Results in the Nonprofit Sector 15
Margaret C. Plantz, Martha Taylor Greenway, Michael Hendricks

3. Where the Rubber Meets the Road: Performance Measurement for State and Local Public Agencies 31
Harry P. Hatry

4. Using Performance Measures for Budgeting: A New Beat, or Is It the Same Old Tune? 45
Philip G. Joyce

5. Performance Results: The Information Technology Factor 63
Sharon L. Caudle

6. Performance Measurement Training That Works 79
Cheryle A. Broom, Marilyn Jackson

7. Clarifying Goals, Reporting Results 91
Joseph S. Wholey, Kathryn E. Newcomer

Index 99

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Author Information

KATHRYN E. NEWCOMER is professor and chair in the Department of Public Administration at The George Washington University, Washington, D.C.
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