Wiley
Wiley.com
Print this page Share

Total Quality Management: Applying Its Principles to Student Affairs: New Directions for Student Services, Number 76

ISBN: 978-0-7879-9932-2
114 pages
December 1996, Jossey-Bass
Total Quality Management: Applying Its Principles to Student Affairs: New Directions for Student Services, Number 76 (0787999326) cover image
Total quality management principles are not new to student affairs professionals, nor is the term customer. Student affairs professionals, however, must become more knowledgeable about the comprehensive nature of TQM and how to apply its principles to functional work areas in student affairs divisions. Since the late 1980s, many academic institutions have sought to implement TQM either as a comprehensive campus agenda or within selected campus administrative units. Currently, higher education is in an era of intense public examination. As always, educational leaders must be good stewards of public funding and must constantly look for more efficient and effective ways of doing their work. This volume attempts to provide balanced coverage of information for student affairs professionals regarding TQM and to sensitize them to issues surrounding its use. It also provides examples of the application of TQM principles and techniques in student affairs settings. This is the 76th issue of the journal New Directions for Student Services.
See More
WILLIAM A. BRYAN is professor of special studies at the University of North Carolina at Wilmington. He served as a chief student affairs officer for eighteen years and is former president of the American College Personnel Association.
See More

Related Titles

Back to Top