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Sensory and Consumer Research in Food Product Design and Development, 2nd Edition

ISBN: 978-0-8138-1366-0
440 pages
April 2012, Wiley-Blackwell
Sensory and Consumer Research in Food Product Design and Development, 2nd Edition (0813813662) cover image
During the past thirty years, companies have recognized the consumer as the key driver for business and product success. This recognition has, in turn, generated its own drivers: sensory analysis and marketing research, leading first to a culture promoting the expert and then evolving into the systematic acquisition of consumer-relevant information to build businesses. Sensory and Consumer Research in Food Product Design and Development is the first book to present, from the business viewpoint, the critical issues faced by business leaders from both the research development and business development perspective.

This popular volume, now in an updated and expanded second edition, presents a unique perspective afforded by the author team of Moskowitz, Beckley, and Resurreccion: three leading practitioners in the field who each possess both academic and business acumen. Newcomers to the field will be introduced to systematic experimentation at the very early stages, to newly emerging methods for data acquisition/knowledge development, and to points of view employed by successful food and beverage companies. The advanced reader will find new ideas, backed up by illustrative case histories, to provide another perspective on commonly encountered problems and their practical solutions.

This book is aimed at professionals in all sectors of the food and beverage industry. Sensory and Consumer Research in Food Product Design and Development is especially important for those business and research professionals involved in the early stages of product development, where business opportunity is often the greatest.

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Preface ix

Author biographies xi

Acknowledgments xv

1 Emerging corporate knowledge needs: how and where does sensory fit? 1

2 Making use of existing knowledge and increasing its business value—the forgotten productivity tool 17

3 Understanding consumers’ and customers’ needs—the growth engine 41

4 Innovation's friend: integrated market and sensory input for food product design and development 83

5 A process to bring consumer mind-sets into a corporation 115

6 Developing relevant concepts 135

7 High-level product assessments 167

8 So what can sensory do for me (or for my company)? 207

9 What types of tests do sensory researchers do to measure sensory response to the product? and . . . why do they do them? 229

10 What can sensory researchers do to characterize products? and . . . how does one select the best method? 283

11 So what are the practical considerations in actually running a test? what do I need to know? what does the rest of the company need to know? 321

12 Evolving sensory research 365

13 Addressable MindsTM and directed innovation: new vistas for the sensory community 381

Index 409

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Howard R. Moskowitz, Ph.D., is president and CEO of Moskowitz Jacobs Inc., White Plains, NY, a firm he founded in 1981. Moskowitz is a well-known experimental psychologist in the field of psychophysics (the study of perception and its relation to physical stimuli) and an inventor of world-class market research technology. Among his important contributions to market research is his 1975 introduction of psychophysical scaling and product optimization for consumer product development. A member of the Institute of Food Technologists and numerous other professional societies, he has written/edited 16 books, published well over 300 articles, and serves on the editorial board of major journals. With colleague E.P. Koster, Moskowitz co-founded the journal Chemical Senses and Flavor, now called Chemical Senses, the leading journal in the field.

Jacqueline H. Beckley, M.B.A., is the founder of The Understanding & Insight Group, LLC, Denville, NJ, an innovative business development and strategy firm working with both large and small companies to integrate traditional approaches with new concepts and tools for business growth. Previously, Beckley held positions within industry and consulting, including director of consumer perception at Nabisco, Inc., group manager of sensory research and R&D for the Quaker Oats Company, and research scientist for Amoco Chemical Company.

Anna V.A. Resurreccion, Ph.D., is a professor of food science and technology at the University of Georgia. She has published 128 refereed journal articles reporting her research on sensory evaluation, consumer acceptance, and food quality evaluation. Resurreccion is a fellow of the Institute of Food Technologists and serves on editorial boards for the Journal of Sensory Studies and major journals. Previously, she was associate scientific editor for the Journal of Food Science and chair of the Product Development Division of the Institute of Food Technologists.

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“This book is aimed at professionals in all sectors of the food and beverage industry and is especially important for those business and research professionals involved in the early stages of product development, where business opportunity is often the greatest.”  (South African Food Science and Technology, 1 August 2012)

 

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