The Manager's Guide to Counselling at Work

Section One: What Counselling Is and How It Works.

2. The Background to Counselling.

3. The Three Phases of Couselling.

4. "Counsellors" and "Clients".

Section Two: The Skills of Counselling.

5. Active Listening

6. Respect

7. Genuineness.

8. Counsellor Qualities.

9. Techniques of Phase I.

10. Phase I Example.

11. What Phase II Does.

12. Second-Level Listening.

13. Other Skills of Phase II.

14. Cautions.

15. Phase II Example -- Connie.

16. Completing the Process.

17. The Skills of Phase III.

18. Phase III Example -- "Redundancy Counselling".

Section Three: Counselling and the Organization.

19. The Context of Counselling.

20. Role Conflict in Counselling.

21. Counselling Services.

Recommended Reading.

Index.