The Complete Guide to Knowledge Management: A Strategic Plan to Leverage Your Company's Intellectual Capital
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Other Available Formats: Hardcover
Preface: Getting Started on Your Knowledge Management Journey.
Chapter 1: The Motivation toward Knowledge Management: Combining the Tactical with the Strategic.
Chapter 2: Making the Business Case for Managing Intellectual Capital.
Chapter 3: The Importance of Strategy in Knowledge Management.
Chapter 4: The Role of Culture in a Successful Knowledge-Creating and Knowledge-Sharing Organization.
Chapter 5: The Human Focus: Understanding and Managing Knowledge Workers.
Chapter 6: Managing Interactions for Knowledge Creation and Sharing.
Chapter 7: Capturing and Reusing Knowledge.
Chapter 8: The Customer Focus: Harnessing Customer Knowledge through Meaningful Interactions.
Chapter 9: Measuring and Managing the Performance of Proper Knowledge Work.
Chapter 10: Innovating for a New Beginning.
Conclusion: Implementing Knowledge Management: A Step-by-Step Process.
Appendix: Defining Key Terms.