Renegotiating Health Care: Resolving Conflict to Build Collaboration, 2nd Edition
June 2011, Jossey-Bass
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Part One Conflict.
1 Why Conflict?
2 Moving Beyond Conflict.
3 Setting the Stage for Negotiation.
Part Two Negotiation.
4 Interest-Based Negotiation.
5 Framing to Generate Options.
6 Reframing to Spur Momentum.
7 The Walk in the Woods.
Part Three Contest, Resolution, and Connectivity.
8 Positional Bargaining.
9 Mediation, Arbitration, and Dispute Resolution.
Part Four Evolving Health Care Practice.
11 Designing a More Cohesive, Better-Linked Health System.
12 Evolving with Technology.
13 The Negotiating Patient.
14 Changing Work and a Changing Workforce.
Part Five Shaping Purpose.
15 Crafting the Essentials.
16 Constructing a Resilient Balance.
Appendix: List of Characters.