Project Management: A Systems Approach to Planning, Scheduling, and Controlling, 11th Edition
The bestselling project management text for students and professionalsnow updated and expanded
This Eleventh Edition of the bestselling "bible" of project management maintains the streamlined approach of the prior editions and moves the content even closer to PMI's Project Management Body of Knowledge (PMBOK). New content has been added to this edition on measuring project management ROI, value to the organization and to customers, and much more. The capstone "super" case on the "Iridium Project" has been maintained, covering all aspects of project management. Increased use of sidebars throughout the book helps further align it with the PMBOK and the Project Management Professional (PMP) Certification Exam.
This new edition features significant expansion, including more than three dozen entirely new sections and updates on process supporting; types of project closure; project sponsorship; and culture, teamwork, and trust. This comprehensive guide to the principles and practices of project management:
- Offers new sections on added value, business intelligence, project governance, and much more
- Provides twenty-five case studies covering a variety of industries, almost all of which are real-world situations drawn from the author's practice
- Includes 400 discussion questions and more than 125 multiple-choice questions
- Serves as an excellent study guide for the PMP Certification Exam
1 OVERVIEW 1
2 PROJECT MANAGEMENT GROWTH: CONCEPTS AND DEFINITIONS 37
3 ORGANIZATIONAL STRUCTURES 91
4 ORGANIZING AND STAFFING THE PROJECT OFFICE AND TEAM 141
5 MANAGEMENT FUNCTIONS 191
6 MANAGEMENT OF 'YOUR' TIME AND STRESS 285
7 CONFLICTS 295
8 SPECIAL TOPICS 319
9 THE VARIABLES FOR SUCCESS 365
10 WORKING WITH EXECUTIVES 383
11 PLANNING 411
12 NETWORK SCHEDULING TECHNIQUES 493
13 PROJECT GRAPHICS 555
14 PRICING AND ESTIMATING 571
15 COST CONTROL 629
16 TRADE-OFF ANALYSIS IN A PROJECT ENVIRONMENT 715
17 RISK MANAGEMENT 741
18 LEARNING CURVES 817
19 CONTRACT MANAGEMENT 839
20 QUALITY MANAGEMENT 873
21 MODERN DEVELOPMENTS PROJECT MANAGEMENT 927
22 THE BUSINESS OF SCOPE CHANGES 949
23 THE 'PROJECT' OFFICE 955
24 MANAGING CRISIS PROJECTS 971
25 THE RISE, FALL, AND RESURRECTION OF IRIDIUM: A PROJECT MANAGEMENT PERSPECTIVE 987
Appendix A. Solutions to the Project Management Conflict Exercise 1025
Appendix B. Solution to Leadership Exercise 1031
Appendix C. Dorale Products Case Studies 1037
Appendix D. Solution to the Dorale Products Case Studies Answers 1049
Appendix E. Crosslisting of PMBOK to the Text 1055
Author Index 1061
HAROLD KERZNER, Ph.D., is Senior Executive Director for Project Management at the International Institute of Learning, Inc. (IIL), a global learning solutions company offering professional training and consulting services worldwide. Dr. Kerzner's profound effect on the project management industry inspired the IIL in partnership with PMI to establish the Kerzner International Project Manager of the Year Award, which is presented to a distinguished PMP or global equivalent each year.
With the recent release of the PMBOK® GUIDE -- FIFTH EDITION, project management professionals need help implementing these new standards and students need help comprehending them in order to pass the PMP® Exam. As the industry continues to flourish, organizations understand that the role of project management plays an integral part in achieving success and remaining competitive. Wiley releases four new titles on project management, to aid professionals with their specific needs.
The first release MAKING EFFECTIVE BUSINESS DECISIONS USING MICROSOFT PROJECT: (Wiley; February 4. 2013; 978-1-118-097397; $75.00) by Tim Runcie and Mark Dochtermann, is a guidebook that is designed to be read and referenced by those who operate within a Project Management Operation, or are affected by the adoption of project management within the organization. MAKING EFFECTIVE BUSINESS DECISIONS USING MICROSOFT PROJECT focuses on providing practical and transitional information for those in charge of making decisions as well as:
- Covers work management using Microsoft Project at multiple levels within an organization
- Focuses on using Microsoft Project 2010 to integrate and support overall organizational strategies
- Includes hundreds of graphics, screen shots and annotations that make it the most accessible and usable guide available on the subject.
The second and third release, A USER’S MANUAL TO THE PMBOK® GUIDE -- FIFTH EDITION (Wiley; March 4, 2013; 978-1-118-431078; $75.00)and A PROJECT MANAGER’S BOOK OF FORMS: A COMPANION TO THE PMBOK® GUIDE -- FIFTH EDITION (Wiley, March 4 2013; 978-1-118-430781; $80.00)by Cynthia Stackpole Snyder, provide valuable information to help individuals understand and pass the “Project Management Professional” certification exam. A USER’S MANUAL TO THE PMBOK® GUIDE -- FIFTH EDITION, is the ultimate resource for professionals in the industry. It is a must-have manual to use the latest edition of the PMBOK® Guide and is a valuable studying and training device for students taking the PMP® Exam. A PROJECT MANAGER’S BOOK OF FORMS, is intended specifically to assist both new and experienced project managers in handling all aspects of a project. This edition contains forms that cover all the process groups: initiation, planning, executing, monitoring and controlling and closing. It also includes some forms not mentioned in the PMBOK® Guide, which professionals will find helpful in managing their project, as well as editable electronic versions of all the blank forms, in Microsoft Office-compatible format on an accompanying website.
The last release PROJECT MANAGEMENT: A SYSTEMS APPROACH TO PLANNING, SCHEDULING AND CONTROLLING, 11TH EDITION (Wiley; March 25, 2013; 978-1-118-022276; $99.99) by Harold Kerzner, is an updated edition of the best-selling "bible" for students and professionals aligned with PMI’s latest release of the PMBOK Guide. It maintains the streamlined approach of the prior editions and moves the content even closer to PMI’ Project Management Body of Knowledge (PMBOK). This new edition offers new sections on added value, business intelligence, and project governance. It includes 400 discussion questions and more than 125 multiple-choice questions, and serves as an excellent study guide for the PMP Certification Exam. In addition it provides 25 case studies covering a variety of industries, almost all of which are real-world situations drawn from the author’s practice.
MAKING EFFECTIVE BUSINESS DECISION S USING MICROSOFT PROJECT:
Tim Runcie, President of Advisicon, is an industry-recognized technology and methodology expert. His twenty-plus year career has helped organizations leverage technologies (including Project, Project Server, and SharePoint) to achieve better ROI and cultural maturity in project, program, and portfolio management.
Mark 'Doc' Dochtermann has spent more than thirty years working in almost every major corporation: from IBM, Oracle, Microsoft, Xerox, and in organizations that are focused on project and portfolio management.
ADVISICON is a consulting firm that delivers strategic project control solutions using advanced project and portfolio management methodologies, custom application development, and consultative training. Their clients throughout North America and Latin America have realized quantifiable results through a unique approach of combining knowledge transfer, optimization and sustainability of processes, and technology while increasing stakeholder competencies.
A USER’S MANUAL TO THE PMBOK® GUIDE -- FIFTH EDITION and A PROJECT MANAGER’S BOOK OF FORMS: A COMPANION TO THE PMBOK® GUIDE -- FIFTH EDITION:
Cynthia Stackpole Snyder, PMP, MBA, EVP, is a professional project management consultant, instructor, and author of eight books on project management. She has experience in training for the corporate, public sector and academic environment for clients such as Hewlett Packard, Medtronic, and the Central Intelligence Agency. Cynthia is an active volunteer with the Project Management Institute, and currently sits on the Standards Member Advisory Group. Cynthia was the Project Manager for the PMBOK® Guide – Fourth Edition.
PROJECT MANAGEMENT: A SYSTEMS APPROACH TO PLANNING, SCHEDULING AND CONTROLLING, 11TH EDITION:
Harold Kerzner, Boynton Beach, FL, PhD, is Senior Executive Director for Project Management at International Institute of Learning, Inc. (IIL) -- a global learning solutions company offering professional training and consulting services worldwide. Dr. Kerzner's profound effect on the project management industry inspired IIL to establish the Kerzner International Project Manager of the Year Award, which is presented to a distinguished PMP® or global equivalent each year. More recently, IIL donated $1 million to the Project Management Institute Educational Foundation (PMIEF) to establish the Dr. Harold Kerzner Scholarship Fund. To learn more about Dr. Kerzner's "Achieving PM Excellence" courses as well as his podcast series, visit www.IIL.com.