Making Technology Investments Profitable: ROI Road Map from Business Case to Value Realization, 2nd Edition

Acknowledgments.

Introduction.

PART ONE UNDERSTANDING VALUE LEAKS: MAJOR THREATS TO PROGRAM SUCCESS.

CHAPTER 1 Why Value Leaks Torpedo Program Success.

CHAPTER 2 Being "On-Value": The Essential Third Pillar of Investment Success.

PART TWO FLUSHING OUT VALUE LEAKS: A GUIDED JOURNEY.

CHAPTER 3 Avoiding Half-Right "Fixes".

CHAPTER 4 Introducing the Value Practices Audit.

CHAPTER 5 Evaluating Value Practice Areas.

CHAPTER 6 Shifting the Mind-Sets of Management: The Key Fix for Value Leaks.

PART THREE PLUGGING VALUE LEAKS: SUCCESS BEGINS HERE.

CHAPTER 7 Finding the Best Quick Wins.

PART FOUR GETTING THE BUSINESS CASE RIGHT.

CHAPTER 8 How to Recognize a Trustworthy Business Case.

CHAPTER 9 The Importance of Good Processes for Value Realization.

CHAPTER 10 Defi ning: Steps 1, 2, and 3 to Building Better Business Cases.

CHAPTER 11 Assessing: Steps 4, 5, and 6 to Building Better Business Cases.

CHAPTER 12 Delivering: Step 7 to Building Better Business Cases.

CHAPTER 13 Finding Hidden Value That Others Miss.

CHAPTER 14 Handling Intangibles: The Emotional Enigma of Value Realization.

CHAPTER 15 Using ROI Storytelling to Drive Home the Message.

CHAPTER 16 Selecting: Prioritizing Programs with Confidence and Ease.

CHAPTER 17 Tracking: Making Sure Benefi ts Get Realized.

APPENDIX Sample Business Case.

Glossary.

Bibliography.

About the Author.

Index.