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The Nonprofit Outcomes Toolbox: A Complete Guide to Program Effectiveness, Performance Measurement, and Results

ISBN: 978-1-118-04446-9
380 pages
April 2011
The Nonprofit Outcomes Toolbox: A Complete Guide to Program Effectiveness, Performance Measurement, and Results (1118044460) cover image
An invaluable guide to the outcome-based tools needed to help nonprofit organizations increase their effectiveness

The Nonprofit Outcomes Toolbox identifies stages in the use of outcomes and shows you how to use specific facets of existing outcome models to improve performance and achieve meaningful results.

Going beyond the familiar limits of the sector, this volume also illustrates how tools and approaches long in use in the corporate sector can be of great analytical and practical use to nonprofit, philanthropic, and governmental organizations . An outstanding resource for organizational and program leaders interested in improving performance, there is nothing else like this work currently available.

  • Shows how to identify and set meaningful, sustainable outcomes
  • Illustrates how to track and manage with outcomes
  • Offers guidance in assessing capacity, and using outcome-based communications
  • Features a companion Web site with the tools found in this book

Providing the tools and explanations needed to achieve program success, this book is a complete resource for the nonprofit, governmental, or philanthropic professional striving for greater effectiveness in programs or organizations.

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Image Credits.

Foreword.

How to Use This Book.

Author’s Notes.

Acknowledgments.

Introduction.

PART ONE: THE BASICS.

Chapter 1: Approaching Outcomes.

Outcomes: The Third Stage of Management.

The Problem Approach.

The Activity Approach.

The Process Approach.

The Vision Approach.

In Summary.

Chapter 2: The Language of Outcomes.

Understanding the Language.

Shifting Perspectives.

From Funder to Investor.

From Activity to Results.

From Service to Change.

Chapter 3: The Shape of Outcomes.

The Importance of a Target.

Characteristics of Well-Defined Outcome Statements.

Positive Improvement.

Meaningful.

Sustainable.

Bound in Time.

Bound in Number.

Narrowly Focused . . .

. . . and Doable (with a Stretch!).

Measurable.

Verifiable.

Chapter 4: Finding Your Outcomes.

You Get What You Measure.

Results-Based Accountability (RBA).

A Common Outcome Framework.

Outcomes and Indicators.

Knowledge/Learning/Attitude.

Behavior.

Condition/Status.

PART TWO: WORKING WITH OUTCOMES.

Chapter 5: Planning with Outcomes.

Outcome Management Framework.

Another Approach.

Chapter 6: The Capacity for Outcomes.

Another Tool: SEED.

Chapter 7: Tracking with Outcomes.

Chapter 8: Learning with Outcomes.

Data versus Information versus Knowledge.

Chapter 9: Communicating with Outcomes.

The Smart Chart.

Chapter 10: Communicating Our Outcomes.

Scales and Ladders.

The Program Results Story.

Three Core Questions: Audience, Content, and Flow.

The Story Pyramid.

PART THREE: ADVANCED TOOLS.

Chapter 11: The Power of Six Sigma.

Chapter 12: Keeping It All in Balance.

Typical Scorecard.

The Public Sector Scorecard.

A Governmental Scorecard.

A Social Sector Scorecard.

An OASAS Scorecard.

Chapter 13: Budgeting with Outcomes.

Chapter 14: Outcomes in Administration.

Writing the Results Description.

PART FOUR: OTHER TOOLS AND PERSPECTIVES.

Chapter 15: A Different View of Nonprofits.

Chapter 16: Thinking about Value.

Chapter 17: Building Value In.

Chapter 18: A Few Final Tools . . .

Looking for Trouble: FMEA.

Gone Fishin’: A Cause and Effect Analysis.

TRIZ: Considering the Contradictions.

One Final Tool: Process Management.

Process Documentation.

Process Mapping.

Value Stream Mapping.

CONCLUSION.

Wrapping It All Up.

Appendix.

Notes.

About The Rensselaerville Institute.

About Charity Navigator.

About the Author.

Index.

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ROBERT M. PENNA, PhD, is a researcher and consultant, a member of the Charity Navigator Advisory Panel, and one of the nation's foremost experts in comparative outcome models for the nonprofit and governmental sectors.
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