Mail and Internet Surveys: The Tailored Design Method -- 2007 Update with New Internet, Visual, and Mixed-Mode Guide, 2nd Edition
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2007 update of the most comprehensive, step-by-step guidebook for conducting electronic and mail surveys. Don Dillman's book has been used for years by students, professionals, and researchers in all fields to effectively plan and conduct surveys. This updated edition includes a new appendix containing an internet, visual, and mixed mode guide.