Balanced Scorecard: Step-by-Step for Government and Nonprofit Agencies, 2nd Edition
Chapter 2. Adapting the Balanced Scorecard to Fit the Public and Nonprofit Sectors.
Chapter 3. Before You Begin.
Chapter 4. Training and Communication Planning for Balanced Scorecard Success.
Chapter 5. Mission, Values, and Vision.
Chapter 6. Strategy: The Core of Every Balanced Scorecard.
Chapter 7. Strategy Maps.
Chapter 8. Performance Measures, Targets, and Initiatives.
Chapter 9. Creating Alignment by Cascading the Balanced Scorecard.
Chapter 10. Linking Resource Allocation to the Balanced Scorecard.
Chapter 11. Reporting Results.
Chapter 12. The City of Charlotte: A Balanced Scorecard Success Story.
Chapter 13. Sustaining Balanced Scorecard Success.
Appendix. The Importance of Terminology and a Balanced Scorecard Glossary.
PAUL R. NIVEN is a management consultant and noted speaker on the subjects of performance management and the Balanced Scorecard. As both a practitioner and consultant, he has developed successful Performance Management systems for organizations large and small around the globe. His clients include Fortune 500 companies, public-sector agencies from all levels, and nonprofit organizations. He may be reached through his Web site at www.senalosa.com.