Mastering Virtual Teams: Strategies, Tools, and Techniques That Succeed, 3rd Edition, Revised and Expanded
February 2011, Jossey-Bass
Checklists and Tables on the CD-ROM.
PART ONE: UNDERSTANDING VIRTUAL TEAMS.
1 Critical Success Factors for Virtual Teams.
2 Crossing Technical Boundaries.
3 Crossing Cultural Boundaries.
PART TWO: CREATING VIRTUAL TEAMS.
4 Myths and Realities of Leading Virtual Teams.
5 Starting a Virtual Team.
6 Team Member Roles and Competencies.
7 Building Trust in Virtual Teams.
PART THREE: MASTERING VIRTUAL TEAMS.
8 Virtual Team Meetings.
9 Virtual Team Dynamics.
10 Working Adaptively.
How to Use the Accompanying CD-ROM.
Nancy Tennant Snyder is corporate vice president of strategic competencies and leadership for Whirlpool Corporation. She has consulted at many companies on a wide range of business topics. Holding a doctorate in organizational behavior from George Washington University, she is the author of numerous articles on innovation, virtual teams, and organizational capability. She teaches as an adjunct faculty at the business school of the University of Notre Dame.