What Do I Say?: The Therapist's Guide to Answering Client Questions
The must-have guide to honestly and sensitively answering your clients' questions
Written to help therapists view their clients' questions as collaborative elements of clinical work, What Do I Say? explores the questionssome direct, others unspokenthat all therapists, at one time or another, will encounter from clients. Authors and practicing therapists Linda Edelstein and Charles Waehler take a thought-provoking look at how answers to clients' questions shape a therapeutic climate of expression that encourages personal discovery and growth.
Strategically arranged in a question-and-answer format for ease of use, this hands-on guide is conversational in tone and filled with personal examples from experienced therapists on twenty-three hot-button topics, including religion, sex, money, and boundaries. What Do I Say? tackles actual client questions, such as:
Can you help me? (Chapter 1, The Early Sessions)
Sorry I am late. Can we have extra time? (Chapter 9, Boundaries)
I don't believe in all this therapy crap. What do you think about that? (Chapter 3, Therapeutic Process)
Why is change so hard? (Chapter 4, Expectations About Change)
Will you attend my graduation/wedding/musical performance/speech/business grand opening? (Chapter 20, Out of the Office)
Where are you going on vacation? (Chapter 10, Personal Questions)
I gave your name to a friend . . . Will you see her? (Chapter 9, Boundaries)
Should I pray about my problems? (Chapter 12, Religion and Spirituality)
Are you like all those other liberals who believe gay people have equal rights? (Chapter 13, Prejudice)
The power of therapy lies in the freedom it offers clients to discuss anything and everything. It's not surprising then, that clients will surprise therapists with their experiences and sometimes with the questions they ask. What Do I Say? reveals how these questionsno matter how difficult or uncomfortablecan be used to support the therapeutic process rather than derail the therapistclient relationship.
PART 1 Client Questions in a Broad Context.
Introduction to Part 1.
Why Do Clients’ Questions Cause Apprehension?
What Do the Different Theories Advise?
Remember, It’s Not About You.
Guidelines for Answering Questions.
Style and Language Considerations.
PART 2 Client Questions and Responses by Topic.
Introduction to Part 2.
1 The Early Sessions.
3 Therapeutic Process.
4 Expectations About Change.
6 Professional Role.
10 Personal Questions.
12 Religion and Spirituality.
15 Physical Appearance.
17 Therapists’ Reactions.
18 Individual and Cultural Differences.
19 Involving Others.
20 Out of the Office.
21 Keeping in Touch.
22 Life Events.
23 Ending Therapy.
About the Authors.
Linda N. Edelstein, PhD, is a supervisor and clinical psychologist with thirty years' experience. She has been teaching graduate students since 1987. For the last seven years, she has taught a popular graduate course entitled Adult Development at Northwestern University in Evanston, Illinois. Prior to this appointment, she was on the faculty at the Chicago School of Professional Psychology for fifteen years, where students twice voted her Teacher of the Year. She maintains a practice in Evanston and Chicago.
Charles A. Waehler, PhD, is an Associate Professor in the Collaborative Program in Counseling Psychology at The University of Akron. He has taught both beginning and advanced practica, assessment courses, and classes in personality and psychopathology. Dr. Waehler is a Fellow in the Society for Personality Assessment. Throughout his academic career, Dr. Waehler has been a practicing psychologist seeing individual adolescents and adults. For the last fifteen years, he has been affiliated with Cornerstone Psychological Services in Medina, Ohio. His research interests include the counseling process and personality assessment.
—Michael C. LaSala, Ph.D., LCSW, Director of MSW Program, Rutgers, The State University of New Jersey
"On one level, What Do I Say? is a practical "how to" guide offering some excellent suggestions for responding to the many questions that clients can ask. But dig deeper and you'll also find an in-depth exploration of the therapeutic relationship and the ways in which questions from clients are opportunities to explore and to strengthen this relationship."
—Mary Kate Reese, PhD, LPC, NCC, Professor and Associate Chair, Counseling Department Argosy University
"I commend the authors for an excellent contribution to the literature on therapy process and how to navigate the many challenges we face as working clinicians. In our training, we spend so much time on the bigger picture and many times have little opportunity to try our hand at the individual questions that will surely arise in our work with others. What Do I Say? is the perfect remedy, and this is the most practical book I have come across in my training and professional development."
—Raymond L. Sheets, Jr., M.A., 5th Year Ph.D. Student in Counseling Psychology Western Michigan University